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Wednesday, December 3, 2008

Troubleshooting SharePoint SMTP

I was getting this error when I sent an email using an SPD workflow:

"The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly"

When I checked the event viewer I found this error:

"An error occurred while talking to SMTP host"

I tested the SMTP by creating a simple aspx page which sent an email. This page was working correctly.

Following steps resolved the issue:

  • Use the IP address instead of the pc name in SharePoint SMTP settings
  • IIS Manager > SMTP Server > Properties > Access > Connections > Allow all except the following (make sure the list below is empty)
  • Also make sure that your SMTP defined in Central Admin > Operations and your SMTP defined in Central Admin > Application Management > Outbound SMTP Settings do not conflict with each other.

http://social.technet.microsoft.com/Forums/en-US/sharepointadmin/thread/7a6a8718-d1c7-490b-95d1-f3b74c5b0f3d/

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